Refund Policy
At Keenique.com, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes issues may arise with your
order, and we are here to assist you. Please review our refund and return policy below:
Return Eligibility:
Returns are accepted within 10 days from the date of delivery.
Products must be unused, in their original condition, and in the original packaging.
Returns are only applicable for the following reasons:
a) Product print is not good: If the print quality of the product is below our standards.
b) Product is damaged on arrival: If the product is received in a damaged condition.
Note: Please remember to take unboxing video.
Return Procedure:
To initiate a return, please contact our customer support team within 10 days from the delivery date.
You can reach our customer support through our contact page on the website.
Provide your order number, a detailed description of the issue, and any relevant supporting documentation, such as photos, videos if applicable.
Our customer support team will guide you through the return process and provide you with further instructions.
Refund Process:
Once we receive the returned product and verify its eligibility, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping charges are non-refundable unless the return is due to our error.
Depending on your payment method and financial institution, it may take 5-10 business days for the refund to be reflected in your account.
Lost Package Claims:
If you have not received your package within a reasonable time frame, please contact our customer support within 7 days of the expected delivery date.
We will assist you in filing a lost package claim with the shipping carrier.
Please note that we are not responsible for lost packages caused by incorrect shipping information provided by the customer or theft after delivery confirmation.
Customer Responsibility:
It is the customer’s responsibility to provide accurate shipping information during the checkout process.
Customers are responsible for the return shipping costs unless the return is due to our error or a damaged product on arrival.
Please note that this policy applies to orders placed on Keenique.com only and may be subject to change without prior notice. For any additional questions or clarifications, please contact our customer support team.
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Digital Products:
Digital Products are NON-RETURNABLE.
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Thank you for choosing Keenique.com. We appreciate your trust and support!